Tradecraft Journal
Help Center
Self-serve answers first, a real person if you still need one.
Getting started
- Logging your first trade — "New Trade" from the sidebar or the Trade Log tab. Date, symbol and gross P&L are the only required fields; everything else (entry/exit price, size, fees, outcome, notes, a screenshot) is optional.
- Importing history — "Import from MT5" and "Import from CSV" sit below the Trade Log's sidebar shortcuts and both match columns automatically.
- Multiple trading accounts — switch or add accounts from the selector at the top of the sidebar (e.g. separate live and prop-firm challenge accounts); each keeps its own trades, deposits and withdrawals.
Common topics
- Backup & Restore (Plus) — export your whole journal to a file, or restore from one, under Utilities.
- Custom Dashboard (Plus) — "Customize Dashboard" on the Overview tab lets you show, hide and reorder the stat and chart sections in place.
- Leaderboard — opt in from your profile; ranking and verification are covered in the FAQs.
- Billing & plans — managed entirely through Stripe's Customer Portal, linked from Profile → Billing.
Still stuck?
Signed-in users get the fastest answer through Help & Support in the sidebar — pick a category (Account & Access, Broker/Propfirm Statement Link, Journal & Trades, Leaderboard & Process Score, Bug Report, or Feature Request) and it goes straight to us with your account context attached. Not signed in, or don't want to be? Email tradecrafthelp@outlook.com instead.